Privacy Policy

We collect information that you give us directly and a limited amount of information collected automatically when you use our website.

• Contact details — your name, phone number, email address and the property address where work is required.
• Project information — descriptions of your bathroom, photos you send us, measurements, product preferences and access arrangements.
• Transaction records — quotes, invoices, payment confirmations and warranty registrations.
• Communications — emails, form submissions, call notes and messages exchanged with our team.
• Technical data — IP address, browser type, device information and pages visited, collected through essential cookies and server logs.

We use personal information only for clear, legitimate purposes:

• To respond to enquiries and arrange site surveys.
• To prepare quotes, schedule work and deliver our services.
• To order and register products and manufacturer warranties on your behalf.
• To issue invoices, receive payments and keep accounting records.
• To provide after-care, honour our workmanship guarantee and arrange maintenance visits.
• To improve our website, protect it against misuse and keep it secure.
• To meet legal, tax and regulatory obligations.

We process your information because it is necessary to take steps at your request before entering into a contract and to perform that contract; because we have a legitimate interest in running and improving our business in a way that does not override your rights; because we must comply with legal obligations such as record keeping; and, where required, because you have given consent — for example, to receive occasional service reminders. You may withdraw consent at any time.

Photos you send help us diagnose problems and prepare accurate quotes. We may also take before, during and after photos on site to document the work. We will never publish photos of your home on our website or social channels without your written permission, and we remove anything that could identify you or your property before publishing.

We do not sell or rent personal information. We share it only where necessary with:

• Suppliers and manufacturers, to deliver products and register warranties.
• Qualified subcontractors working on your project, such as electricians, bound by confidentiality.
• Service providers who host our website, email and business software.
• Professional advisers such as accountants, and authorities where the law requires it.

Each recipient receives only the information needed for their task.

Subject to applicable law, you may ask to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need.
• Restrict or object to certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

We respond to requests within one month. We may need to confirm your identity before acting on a request.

Our website and services are intended for adults responsible for a property. We do not knowingly collect personal information from children.

We may update this policy to reflect changes in our services or legal requirements. The effective date at the top of this page shows when it was last revised. Significant changes will be highlighted on our website.

If you have any question or concern about how we handle your information, please contact us first so we can try to resolve it. You can reach us by email at info@bathmend.com, by phone on +880 1302-701019, or through the details on our Contact page.