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Write to info@bathmend.com or call +880 1302-701019. We reply within two working days.
These Terms and Conditions apply to all quotes, surveys, bathroom fitting, renovation, repair and maintenance work carried out by Bath Mend, and to the use of our website. Please read them carefully. By accepting a quote or booking a visit, you agree to these terms.
Renovation and fitting surveys are provided free of charge unless agreed otherwise. Quotes are based on the information available at the survey and remain valid for thirty days. A quote lists the scope, materials, exclusions, estimated duration and payment schedule. Anything not listed in the quote is not included.
A contract is formed when you accept our quote in writing (including by email or message) and, where requested, pay the booking deposit. We will then confirm a start date. Start dates depend on product availability and the completion of preceding jobs; we will tell you promptly if a date needs to move.
If you ask for changes to the agreed scope, we will confirm the effect on price and timing in writing before carrying them out. If we uncover hidden defects once work begins — such as rotten timbers, damaged pipework or structural issues — we will stop, show you the problem and provide a written price for remedial work. No additional work is carried out without your approval.
Products we supply remain our property until paid for in full. Manufacturer warranties are passed to you and registered in your name where possible. Natural materials such as stone and handmade tiles vary in colour and texture; such variation is not a defect. For products you supply, we are responsible for installing them correctly but not for defects in the products themselves.
Payments are due as set out in the quote. For renovations, this is normally a booking deposit, stage payments linked to completed work and a final payment on completion and handover. Repair and maintenance visits are payable on completion unless agreed otherwise. Invoices are payable within seven days. We may pause work if a stage payment is overdue.
We guarantee our workmanship for twelve months from completion. If a defect arises because of our installation within that period, we will return and correct it at no charge. The guarantee does not cover fair wear and tear, misuse, lack of reasonable maintenance, damage caused by others, or the performance of products supplied by you.
We will make every reasonable effort to keep to the agreed schedule. We are not responsible for delays caused by events beyond our reasonable control, including supplier shortages, extreme weather, utility failures, restricted access or illness. We will keep you informed and agree a revised schedule with you.
Cancellations and refunds are handled under our Refund and Cancellation Policy, which forms part of these terms.
Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability under any contract is limited to the value of that contract. We are not liable for indirect or consequential losses, or for pre-existing defects in the property that were not part of the agreed work.
If you are not satisfied with any part of our work, please tell us as soon as possible. Your project lead will arrange a visit to review the issue, and we aim to resolve complaints within ten working days. You can reach us by email at info@bathmend.com, by phone on +880 1302-701019, or through the details on our Contact page.
The content of this website is provided for general information. You may not copy or reuse our text, images or branding without permission. We may update the website and these terms at any time; the version in force when you accept a quote applies to that contract.
These terms are governed by the laws applicable where our business is registered. Any dispute that cannot be resolved by discussion will be referred to the courts with jurisdiction over that location.
